Start with the right information.

Can I join from the United States?

Please confirm with support first. We are preparing the English member journey and local availability. An English website does not mean that US phone verification, local matching or payment methods are already supported. Current Chinese terms also contain Taiwan-network restrictions.

What should I include in an availability inquiry?

Tell us your country, preferred language and whether you already have an account. Ask about phone verification, supported documents, access from your location and the actual payment currency. There is no need to send document scans in your first message.

I need help with an existing account

Write from your registered email. Explain what you were trying to do, when it happened and any displayed error. Do not share passwords or verification codes. For a payment issue, provide a transaction reference rather than full card information.

I want to report a member or appeal a restriction

Use the in-app reporting process when available, or email a factual description and relevant account details. Preserve the in-app record. Do not publish another member’s identity, private messages or documents.

The service team reviews available information under the current terms and may request additional details. Submitting an appeal does not itself restore account access.